Delete your account & data

This page explains how to request deletion of your API Sathi account (a product of Pravaha Infinity Private Limited) and the personal data associated with it.

How to request deletion

You can request account and data deletion in either of these ways:

• Email — write to support@apisathi.in from your registered email with the subject “Delete my account”. We may verify your identity before actioning the request.
• In-app — from the mobile app or web portal, go to Settings → Delete account, or contact support from within the app.

What gets deleted

On a verified request we delete, within 30 days:

• Your account profile — name, email, phone, address and login credentials.
• Your organisation’s KYC details (PAN, GSTIN) held for onboarding.
• API keys and device push tokens.
• Any remaining prepaid wallet balance is refunded per our refund policy before closure.

What we retain (and why)

Certain records are retained after account closure only where required by law or for legitimate business/compliance purposes, and are deleted once the retention period ends:

• Financial & tax records — invoices, GST records and payment references, retained for the period mandated under Indian tax and companies law (typically up to 8 years).
• Fraud-prevention & security logs — minimal records needed to prevent abuse and meet regulatory obligations.

We never sell your personal data. Data shared with our payment processor (Razorpay) is handled under their own policies for transaction processing.

Timeline

Verified deletion requests are completed within 30 days. We will confirm by email once your account and eligible data have been deleted.

Questions

Contact our Grievance Officer at support@apisathi.in. See also our Privacy Policy.